Samsung Galaxy Note 7's release took a turn for the worst when the majority of the devices began to malfunction and in some cases, the phone even exploded. Image Source: PC Mag

The malfunction regarding the battery of the Samsung Galaxy Note 7 has left many users confused about their devices, and what to do next We have prepared a series of advice for everyone out there looking for information about the current status of the Galaxy Note 7 crisis and how to manage it.

Curiously, many owners of the first versions of the Samsung Galaxy Note 7 are still using the device fearless of what may happen. Samsung has released an official note in which they strongly recommend users to stop using their unchecked devices and return them to their closest retailer.

The company mentioned that there is no possibility to detect which ones are likely to explode but tested devices will feature an S blue logo on its bar code so customers now that they are buying a safe product.

Don’t use your Galaxy Note 7 on any flights

The Federal Aviation Administration of the U.S. has forbidden the Samsung Galaxy Note 7 in all of its flights. The authorities took this decision due to the risks that its explosion poses for the people on board and the airplane itself. This decision is likely to be followed by similar entities around the world to ban (for the time being) this device.

If you currently own a Note 7, do not try to take it as your hand luggage or use it in the cabin, you may be asked to leave it behind or dispose of it.

Do follow the instructions for the recall

So far Samsung has forged alliances with most important carriers around the world to ease the process of changing your old version. Companies such as Verizon and T-Mobile are receiving the Note 7 at their local stores; customers may choose to pick up a new one when available or have it delivered.

Other retailers such as Amazon are offering full refunds or store credit for customers to select a new phone instead of waiting for the replacement.

Do check if your new phone is on the safe list

If you were among the first ones to receive a replacement Note 7, Samsung encourages you to check for the S logo on the package and your invoice. Also, the company has created a dedicated website where you can check if your IMEI code belongs to the possible malfunctioning devices.

These tips should help users inside the U.S. but are also useful for everyone who owns a Note 7. Be sure to check with your local retailer how to recall your phone.

Source: Android Central

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